At bet69, we believe betting should be a source of entertainment — not stress or financial worry. That's why we offer free control tools, clear information on risky behavior, and dedicated support for any user who needs it.
Six pillars guiding bet69's responsible gambling policy
Bet69 recognizes that slots, crash games, Live Casino, and Sports Betting on the Brasileirão or the Libertadores are forms of entertainment — not investments, not income, and never a solution to financial problems. Our role is to make sure the fun stays healthy.
The platform is strictly prohibited for users under 18. We verify the age of all users during registration and KYC. Accounts showing signs of use by minors are suspended immediately, regardless of balance or activity on record.
Set daily, weekly, or monthly deposit caps directly from your account dashboard. This way you decide upfront how much you're willing to spend — and the platform automatically blocks any amount above the limit you chose, no exceptions.
Betting for long stretches without breaks can impair your sense of risk. That's why bet69 lets you set session alerts that notify you when you've reached the playing time you defined yourself. Taking a break is a conscious choice, and we want to make it easy.
If you feel you need to step away from the platform — temporarily or for good — self-exclusion can be activated in seconds from your account dashboard. No calls, no waiting for approval. Access is blocked immediately and your real-money balance is returned after verification.
Our support team is available 24/7 via the platform's live chat. Whether you have questions about responsible gambling tools or need guidance on how to use our protection features, there's always someone ready to help — in Portuguese.
Brazil's online betting market has grown enormously in recent years. With Pix making deposits and withdrawals seamless, smartphones in everyone's hands, and football dominating the sports calendar — from the Brasileirão Série A to the Libertadores — it's never been easier to place a bet anytime, anywhere. That's a good thing in many ways. But it also means that easy access demands greater responsibility from everyone involved: the platform and the player.
A bet69 takes responsible gambling seriously because we know most of our users bet for fun — to cheer on Flamengo with live odds, to try Aviator during a halftime break, or to spin Fortune Tiger on a lazy Saturday afternoon. That kind of use is healthy, enjoyable, and exactly what the platform was built for.
The problem starts when gambling stops being entertainment and becomes a way to chase losses, escape problems, or meet a financial need. That pattern has a name — problem gambling — and it can affect anyone, regardless of income, education, or betting history. It's not a character flaw: it's a behavioral pattern that can be identified, treated, and reversed with the right support.
That's why bet69 makes all the tools described on this page available for free — no red tape, no judgment. Setting a deposit limit, taking a break, or activating self-exclusion are actions any user can take at any time, and the platform respects those decisions immediately. There is no attempt to talk you out of stopping if you've decided to quit.
If someone close to you seems to be betting more than they should, or if you recognize some of the signs described further down this page in yourself, know that help is available. CVV (Centro de Valorização da Vida) can be reached at 188, 24 hours a day, free of charge, from any mobile or landline in Brazil. You don't need to be in crisis to call — the line is there for anyone who needs to talk.
A bet69 also works with any responsible gambling initiative in the industry, including the option to notify our support team if a family member or someone you know is struggling with gambling-related issues. We do this because we believe an entertainment platform cannot thrive at the expense of its users' well-being.
You are betting with money set aside for essential bills — rent, groceries, utilities, or your phone.
Feels the need to bet increasingly higher amounts to get the same thrill or excitement.
Becomes irritable, anxious, or aggressive when trying to cut back or stop betting.
Lies to family or friends about how much time you spend or how much money you've lost gambling.
Tries to chase losses by betting more — known as "chasing" or loss-chasing behavior.
You feel like you can't stop even when you want to, or that you think about gambling constantly throughout the day.
Borrows money or sells belongings to fund their betting.
If you or someone close to you is struggling with gambling-related issues, reach out through the channels below. Support is free, confidential, and available around the clock:
A practical guide to activating every feature available on bet69
Set the maximum amount you can deposit within a given period. The limit applies immediately, and any increase is subject to a 7-day waiting period.
Receive an alert when you reach the play time limit you set yourself. You decide whether to keep going or take a break — the platform simply reminds you that your limit has been reached.
Need to step away for a while without closing your account? Activate a temporary break for 24 hours, 7, 30, or 90 days. During that period, access to the platform will be blocked.
Permanent self-exclusion definitively closes your bet69 account. It cannot be reversed. Any available real BRL balance is returned after identity verification.
In addition to the deposit limit, you can set a maximum amount per bet or per casino and crash game round to prevent impulsive bets that fall outside your plan.
If you have trouble using the tools or need guidance on responsible gambling, our team is available 24/7 via live chat, with no judgment.
Core principles for keeping gambling in a healthy context
Set an entertainment budget for betting — just as you would for a movie or a concert — and never use money set aside for bills, groceries, or emergencies.
Trying to chase losses by betting more is one of the most dangerous patterns in gambling. bet69 monitors this behavior and may suggest protection tools when it is detected.
Betting for hours on end dulls your sense of risk and makes impulsive decisions more likely. Set session alerts and respect the breaks you set for yourself.
When gambling stops being fun and starts feeling like an obligation or a source of anxiety, it's time to stop. bet69 is here for entertainment — not pressure or stress.
Answer the questions below honestly to get a sense of your gambling profile
A simple, judgment-free process for anyone who wants to regain control
The first step is recognizing that gambling is taking up more space in your life than it should — financially, emotionally, or in terms of your time. That's not weakness: that's self-awareness.
Go to your account dashboard, navigate to "Responsible Gambling", and enable the available features: deposit limit, session alert, temporary break, or self-exclusion. The whole process takes less than 2 minutes.
If you need help activating any tools or just want to talk to someone on our team about responsible gambling, live chat is available 24 hours a day. All conversations are confidential.
Problem gambling can require professional support. CVV (188) is available 24/7, free of charge, from any mobile phone in Brazil. Psychologists who specialize in compulsive behavior can also help.
If you ever want to return to the platform after a temporary self-exclusion, access is automatically restored at the end of the period. There's no pressure to come back — and no penalty for staying away.
The most common questions from bet69 users about protection tools and policies
We're here to help — whether you need to activate a tool or have a more serious conversation
Available 24/7. To activate protection tools, get answers to your questions, or talk about gambling behavior — in Portuguese, without judgment.
Suporte@bet69.cash — for matters that require documentation or more detailed follow-up. Response within 24 business hours.
Centro de Valorização da Vida. Free support, 24 hours a day, from any mobile or landline in Brazil. For emotional crises related to any situation, including problem gambling.
SUS Psychosocial Care Centers (CAPS) offer free support for behavioral addiction in all state capitals and major cities across Brazil.
Information related to your use of responsible gambling tools — such as limit settings, break history, and self-exclusion requests — is stored with 256-bit SSL encryption and handled with full confidentiality. This data is used exclusively to operate our protection tools and meet regulatory obligations. It is never shared with third parties for advertising purposes. For more details, please see our Privacy Policy and our Terms and Conditions.